FAQ
FREQUENTLY ASKED QUESTIONS
To order
We ship internationally from Switzerland. All orders are prepared with the utmost care and dispatched within the stated processing time.
Shipping costs and estimated delivery times are displayed transparently at checkout.
Unworn jewelry can be returned within the return period stated on our website. The return must be in original condition and in its original packaging.
Personalized or custom-made jewelry is excluded from exchange.
We accept major credit cards and selected secure payment methods. All payments are processed through encrypted and verified payment providers.
After dispatch, you will receive a shipping confirmation with the corresponding tracking information.
Yes, Lopwell offers international shipping. Delivery times, shipping costs, and potential customs duties vary depending on the destination country. These costs are the responsibility of the recipient and are not included in the purchase price.
To materials
Our jewelry is crafted from lab-grown diamonds, carefully selected sapphires, and high-quality precious metals such as 14k and 18k gold.
All materials are chosen according to the highest aesthetic, qualitative, and responsible standards.
Lab-grown diamonds are real diamonds with identical physical, chemical, and optical properties to mined diamonds.
They are created under controlled conditions and represent the highest quality, modern sustainability with transparent origins.
Our jewelry is designed in Switzerland and manufactured in collaboration with experienced, specialized jewelry manufacturers.
For Service
You can reach us via the contact form on our website or by email at:
We will answer inquiries personally and promptly.